Privacy Policy

Last Update : 09 January 2025

The protection and confidentiality of your personal information is very important to us. Therefore, PT Pintu Kemana Saja with the website pintu.co.id and the PINTU mobile application (hereinafter referred to as “PINTU”, “us”) set the privacy policy as follows:

 

Our Commitment

We collect and use your personal information in accordance with the relevant provisions of the personal data protection law, including Law No. 27 of 2022 on Personal Data Protection (“PDP Law”) and Indonesian Financial Services Authority (OJK) Regulation No. 27 of 2024 on Operation of Digital Financial Asset Trading Including Crypto Assets (“FSA Regulation”). This privacy policy is based on PDP Law and FSA Regulation, and describes the collection, use, storage and protection of your personal information. This applies to applications, all websites, sites and related services of the PINTU regardless of how you access or use it.

 

Scope and Approval

By registering, accessing, or using our products, services, content, features, technology or functions offered on the application, all websites, sites and related services (collectively called “PINTU Services”), you declare that you understand and agree to the terms of this privacy policy, including providing your consent for us to collect, store, and process your personal information in accordance with the provisions of this privacy policy. We can upload policy changes on this page periodically, the revised version will take effect on the effective date of publication. You are responsible for reviewing this privacy policy as often as possible. For the avoidance of doubt, you could not register, access, and use PINTU Services if you were below 17 (seventeen) years old.

For the purposes of this privacy policy, we use the term “personal information” to describe information that can be associated with a particular individual and can be used to identify that individual. This privacy policy does not apply to information that is made anonymous so that it cannot identify certain users.

 

Collection of Personal Information

We collect information to provide the best service to all our users. We collect information in the following ways:

Personal Information We Collect

Reasons for Collecting Personal Information

  • Email address;
  • Phone number;
  • Name;
  • Address;
  • Place and date of birth;
  • National Identity Number;
  • Passport number;
  • Nationality;
  • Photo of ID/Passport;
  • Selfie or video clearly showing your face;
  • Annual income; and
  • Purpose of transactions.
  • We collect and process your personal information to fulfill our Know Your Customer (KYC) obligations in accordance with applicable laws, regulations, and rules, including Anti-Money Laundering and Counter-Terrorism Financing (“AML-CTF”) laws and regulations.
  • Transaction services. We use personal information to process your transactions and communicate with you.
  • Communicating with you. We use your personal information to interact with you regarding PINTU Services.
  • Computer IP address;
  • Device ID or identifier;
  • Device type;
  • Location;
  • Camera;
  • SMS service;
  • Mobile network information;
  • Traffic to and from the site;
  • Referring URL;
  • Advertising data; and
  • Web log data.


When you use PINTU Services, we collect information sent to us by your computer, phone, or access device. We use your personal information to provide functionality, analyze performance, correct errors, and improve the usability and effectiveness of PINTU Services.

  • Your transaction history;
  • Transaction time and date;
  • Transaction type;
  • Transaction purpose;
  • Transaction amount; and
  • Currency used.

For fraud prevention purposes, we may collect information about your transactions, activities, and interactions with PINTU Services. We may also evaluate computers, phones, or other access devices to identify malicious software or activities.

  • Information from other sources. We may also obtain information about you from third parties, such as identity verification services, and/or you may choose to grant us access to certain personal information stored by third parties, such as social media platforms (Google and Facebook).
  • Other additional information. We may also collect information from you through your interactions with us, including our customer service and/or responses to surveys.

We process personal information to enhance our services so you can enjoy a better user experience. We also use your personal information to recommend features and services that may interest you, identify your preferences, and personalize your experience with PINTU Services. Furthermore, when we receive personal information from other sources, the information we obtain varies depending on the site controlled by your privacy settings and authorization on that site. By linking an account managed by a third party to your PINTU account, you authorize us to access that information. You agree that we may collect, store, and use such information in accordance with the privacy policy.

We will collect and store your personal information for as long as necessary to allow you to continue using PINTU Services, to fulfill the purposes outlined in this privacy policy, as required by law, including but not limited to purposes such as tax and accounting, compliance with AML-CTF laws, or as communicated to you.

 

Cookies and Technology

When you access or use the PINTU Service, we can place small data files on your computer or other device. This data file can be cookies, pixel tags, “Flash cookies”, or other local storage provided by your browser or related application (collectively called “Cookies”). The use of this Cookies technology is to acknowledge you as a PINTU customer, adjust the Service, content and PINTU ads, Measure the effectiveness of promotions, help ensure that your account security is not compromised, and reduce risk and prevent fraud.

You can refuse our Cookies if your browser allows, unless our Cookies are needed to prevent fraud and / or ensure the security of the services we control. However, refusing Cookies We may interfere with your use of the PINTU Service.

 

Use of Collecting Personal Information

Our main goal in collecting your personal information is to provide you with a safe, smooth and efficient transaction experience.
By using PINTU Services, you agree that we may use your personal information for the following:

  1. Providing PINTU customer service and support;
  2. Process transactions and send notifications about your transactions or network activities;
  3. Verify your identity, including but not limited to when creating an account and password reset process;
  4. Resolve disputes and resolve problems;
  5. Detecting, preventing fraud or other activities that have the potential to be prohibited or illegal, violation of privacy policy and/ or PINTU User Service Agreement;
  6. Adjusting user experience to measure the performance of the PINTU Services and improve its content and layout;
  7. Provide targeted marketing, advertising, and service update notifications and provide promotional offers based on your communication preferences with you; and
  8. Disclosure of information for subject matter required by law.

We will seek your approval before using information for purposes other than those specified in this privacy policy. We can ask your permission if possible for us to share your personal information with third parties.

 

Procedures for Protecting and Storing Information Personal

We store and process your personal information on storage devices managed by PINTU. We use physical, technical and administrative security measures to protect your personal information from access or alteration, disclosure and / or destruction by unauthorized users. Some of the protections that we use are firewall and data encryption, control of physical access to data centers, and control of access to information authorization.

We make reasonable efforts to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information cannot be accessed, disclosed, altered or destroyed by violations of our administrative, managerial and technical protection. Therefore, we ask that you take adequate precautions to protect your personal information, including not sharing your PINTU password with anyone.

 

Disclosure of Personal Information

  1. Your personal information will not be used for any purpose other than as specified in this privacy policy and the PINTU User Service Agreement, including for the following purposes: PINTU employees provide shared content, products and services (such as registration, transactions and customer support), to help detect and prevent possible illegal actions and violations of our privacy policies and to guide decisions about products, services and communications;
  2. Partners of financial institutions to jointly create and offer PINTU services;
  3. Companies that we plan to join to acquire or be acquired;
  4. Law enforcement, regulators, government officials, or other third parties in connection with subpoenas, court orders, or other legal processes or requirements based on PINTU laws or regulations, or other jurisdictional laws and regulations that apply to the PINTU or one of its affiliates; when we need to do it to comply with the law, or when we believe, in our sole discretion, that the disclosure of personal information is needed to prevent physical loss or financial loss; to report suspected illegal activity or investigate violations of the PINTU User Service Agreement;
  5. Third-party identity verification services to prevent fraud;
  6. Service providers under contract with us to support our business operations, such as fraud prevention, billing collection, marketing, customer service and technology services. Our contract stipulates that these service providers only use your information in connection with the services they provide for us and not for their own benefit; or
  7. Other third parties with your agreement or direction to do so.

 

Marketing

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

 

Your Rights Access and Change of Personal Information

You can review, access and edit your personal information at any time by logging into your PINTU Services account and reviewing your account settings and profile. You can also close your account through the PINTU application. If you close your account, we may store personal information from your account for a certain period of time to resolve disputes, solve problems, investigate, prevent fraud, enforce Pintu User Service Agreements, or take other actions as required or permitted by law.
Furthermore, we reserve the right to reject changes to your personal information if such changes violate applicable terms, agreements, and/or regulations, are inconsistent with the data already stored by us, or could endanger the safety of others.
In addition to the provisions above, you also have the right to request PINTU to delete your personal information stored by us and/or within the PINTU Services. We will reconfirm with you before deleting your personal information from the PINTU system. Once you confirm the deletion of your personal information, PINTU will proceed with the deletion, and you will no longer be able to register, access, or use the PINTU Services permanently.

 

Information Security Policy

PT Pintu Kemana Saja is committed to implementing an international standard Information Security Management System (ISMS) with the aim of providing protection for information to ensure its confidentiality. In its implementation, we are committed to realizing Confidentiality, Integrity and Availability of information through the implementation of ISO / IEC 27001: 2013, complying with all provisions and regulations related to information security that apply in the territory of the Republic of Indonesia and carrying out continuous improvements to the implementation of ISO / IEC 27001 : 2013.

 

Contact us

If you have questions or concerns regarding this privacy policy, you can contact us at [email protected]

© 2021 PT Pintu Kemana Saja