What should I do when the crypto asset I sent is not received by the destination wallet?

Blockchain transactions require settlement time. Bitcoin transactions generally take 30 minutes, while other assets take 5-10 minutes. If your transaction takes more than the specified time to complete, you can check your transaction on the Blockchain Explorer.

To access Blockchain Explorer, you can

  • go to the Wallet page
  • Select an asset
  • Go to the Transaction Details page by tapping the transaction which status you want to see → Then tap View in Block Explorer.

If the transaction is declared invalid on Blockchain Explorer, please contact our Customer Support and share us your Pintu ID, Pintu Transaction ID, Blockchain Transaction ID, and a screenshot of the Transaction Details page.

If your transaction is declared valid, but hasn’t been received by the recipient, please check the transaction with the recipient’s wallet.

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