What should I do if I receive an error message when sending crypto assets to other wallets?

If you encounter an error while attempting to send assets to an external wallet, it is likely due to one of the following security or technical reasons:

New Device Security Period

If you have recently logged into your account from a new device, Pintu implements a 48-hour cooling-off period for outgoing transactions. This is a security feature designed to protect your assets. Please wait for 48 hours before attempting the transfer again.

Active VPN or TOR

The use of a VPN or TOR network can interfere with the app’s functionality and cause transaction failures. Please disable any VPN or TOR services and try the transaction again using a standard internet connection.

Still Need Help?

If the issue persists, please reach out to our Customer Support team and provide a screenshot of the error message. You can contact us by following these steps:

1. Open the Pintu app.
2. Go to the Account menu.
3. Tap on Chat Support.