Failed to Send Crypto Assets at Pintu: Causes & Solutions

• If I sent crypto assets to the wrong wallet address, can I get them back?
• What should I do if I get an error message when sending crypto assets outside Pintu?
• What should I do when the crypto assets I sent aren’t received by the destination wallet?

If I sent crypto assets to the wrong wallet address, can I get them back?

Pintu can’t help recover crypto assets already sent to the wrong address. Crypto transfers are final.

Because of this, always double-check the destination address matches the recipient’s exactly before sending.

What should I do if I get an error message when sending crypto assets outside Pintu?

This is usually caused by one of two things:

New device — if you’ve just moved your account to a new device, Pintu’s security feature restricts sending for the first 48 hours as a preventive measure. Try again once the waiting period ends.

Active VPN or TOR — this connection can disrupt transaction stability. Make sure it’s disabled before trying again.

If you still get an error after checking both, contact Customer Support with a screenshot of the error, via Account → Chat Support.

What should I do when the crypto assets I sent aren’t received by the destination wallet?

Blockchain transactions take time: around 30 minutes for Bitcoin, 5–10 minutes for other assets.

If it’s taken longer than that, check the status on a Blockchain Explorer:

1. Go to the Wallet page, select the asset.
2. Tap the transaction you want to check on the Transaction Detail page.
3. Tap Show on Block Explorer.

If the transaction is marked invalid, contact Customer Support with your Pintu ID, Pintu Transaction ID, blockchain Transaction ID, and a screenshot of the Transaction Detail page.

If the transaction is valid but hasn’t arrived at the recipient’s wallet, check with the recipient’s wallet provider.