OTP (One-Time Password) Troubleshooting Center

You need an OTP code to verify your phone number and log in to the Pintu app. If you run into OTP issues, find the solution by category below.

1. OTP not received via SMS or WhatsApp

Follow these steps:

1. Make sure the phone number you entered is correct.
2. Wait a moment for the OTP code to arrive.
3. Tap Resend OTP if you haven’t received the code.
4. If it still fails, choose another channel (WhatsApp or SMS) to send the code.

Also make sure:

• Your phone’s SMS inbox is not full.
• Your phone network is active with a strong signal when the OTP is sent.

2. OTP code keeps showing as incorrect

Make sure the OTP code you entered is correct. If it keeps failing, please contact the Pintu support team.

3. OTP request limit for login

You can request an OTP via SMS/WhatsApp up to six times. After six failed attempts, you need to wait 120 minutes before trying again.