Pintu Account Security: PIN, Password, Biometrics, & Account Recovery

• Do Pintu users hold their Private Key?
• How do I enable Fingerprint or Face ID?
• How do I change my PIN?
• How do I change my account password?
• Why is my login PIN always wrong?
• How do I recover my account if my device is lost?

Do Pintu users hold their Private Key?

Pintu is a custodial crypto exchange. This means Pintu holds custody of your private key.

Because of this, Pintu doesn’t share private keys with users.

How do I enable Fingerprint or Face ID?

You can turn on fingerprint or face scan as extra security:

1. Open the Account menu, then tap Account Security.
2. Tap Use Fingerprint / Face ID to enable it.

How do I change my PIN?

You can change your Pintu account PIN anytime:

1. Tap the Account menu at the bottom of the screen.
2. Select Account Security.
3. Select Change PIN Number.
4. Enter your old PIN.
5. Create a new PIN.
6. Re-enter your PIN to confirm.

Your new PIN is active right after this.

How do I change my account password?

You can change your password anytime:

1. Tap Account, then select Account Security.
2. Tap Change Password.
3. Check the email we send you.
4. Tap Change Password in that email.
5. Return to the app and enter your new password.
6. Enter the OTP code to confirm.

Why is my login PIN always wrong?

Make sure the PIN you enter matches your Pintu app PIN.

This PIN differs from your ATM card PIN or other apps.

How do I recover my account if my device is lost?

If your phone is lost or the Pintu app is deleted, you can still log back in:

• Phone number still active — log in with a new device/app as usual.
• Number lost with your device — recover your number through your provider.
• Number can’t be recovered — contact Pintu Customer Support to change your account number.