Rupiah Withdrawals at Pintu: How-To, Limits, Fees, & Troubleshooting

• How do I withdraw Rupiah balance to my bank account?
• How much is the Rupiah withdrawal fee?
• What’s the Rupiah withdrawal limit?
• How do I increase my withdrawal limit?
• How long does the Rupiah withdrawal process take?
• Can I withdraw Rupiah to a foreign bank account?
• Why does withdrawal take long, when Pintu says it’s instant?
• Why haven’t I received my funds, even though the transaction shows successful?
• Why did I get an error message when confirming a withdrawal?

How do I withdraw Rupiah balance to my bank account?

Before withdrawing, make sure your bank account is verified. Check the account verification FAQ for details.

Once verified, follow these steps:

1. Tap Withdraw on the Home page, or via Wallet → Rupiah Wallet → Withdraw.
2. Select your verified destination bank account.
3. Enter the Rupiah amount you want to withdraw.
4. Review the details, then tap Withdraw Now to confirm.

You’ll get a notification once the funds are sent to your bank account.

Withdrawals are generally instant, except for a few destination banks.

How much is the Rupiah withdrawal fee?

Pintu charges a flat fee of Rp4.500 per withdrawal transaction.

What’s the Rupiah withdrawal limit?

The maximum withdrawal limit depends on the destination bank:

The minimum withdrawal is Rp50.000. Exceeding the limit will get the withdrawal rejected.

This limit applies as a daily limit. If you make more than one transaction a day, they’re all added toward your daily limit.

How do I increase my withdrawal limit?

The standard limit is up to Rp500.000.000 per day (Basic KYC). Advanced KYC accounts get a higher limit.

To request a limit increase:

1. Fill out the limit increase request form.
2. Attach a bank statement issued within the last 90 days.
3. Wait for our team’s verification, around 1–2 business days.

This document is used to confirm your profile data, and prevent suspicious activity.

How long does the Rupiah withdrawal process take?

Withdrawals usually take around 15 minutes, outside bank downtime hours.

Each bank has a different downtime window, generally between 23:00–05:00 WIB. During downtime, you can still withdraw, but funds process once the bank’s system is back online.

For withdrawals above Rp250.000.000, processing may take 1–2 business days. Splitting into multiple transactions can speed this up.

If funds haven’t arrived past the estimated time, contact Customer Support with:

• Your registered Pintu email
• Withdrawal transaction ID
• Destination bank name and account number

Can I withdraw Rupiah to a foreign bank account?

For now, Pintu only supports withdrawals to bank accounts registered in Indonesia.

Why does withdrawal take long, when Pintu says it’s instant?

Rupiah withdrawals are instant, but bank-side issues or system disruptions can sometimes occur.

If your transaction exceeds the normal processing time, contact our support team with:

• Your registered Pintu email
• Withdrawal transaction ID
• Destination bank name and account number

Why haven’t I received my funds, even though the transaction shows successful in the Pintu app?

Delayed withdrawals can be caused by transaction queues, bank system issues, or Pintu system disruptions.

If funds haven’t arrived after 1 business day, contact Customer Support with your registered email, transaction ID, and destination bank name and account number.

Why did I get an error message when confirming a withdrawal?

Error messages can be caused by network issues, an outdated app version, or system disruptions.

Make sure your connection is stable and the Pintu app is updated. If the error persists, contact Customer Support with your registered email and a screenshot of the error.