Why Haven’t My Crypto Assets Been Received at Pintu?

• I sent crypto from another wallet/exchange to Pintu, but my balance hasn’t increased. What should I do?
• Why can’t I receive crypto assets from other Pintu users?
• Can I send mined assets to Pintu?

I sent crypto from another wallet/exchange to Pintu, but my balance hasn’t increased. What should I do?

Blockchain transactions need time to settle — around 30 minutes for BTC, 5–10 minutes for other assets.

If it’s taken longer than that, contact support with the transaction ID, trackable on a blockchain explorer.

Why can’t I receive crypto assets from other Pintu users?

This usually happens because you haven’t activated the wallet for the asset you want to receive.

1. Activate the wallet by tapping Receive from the Home page or the asset’s page.
2. If it still fails, report it to Customer Support with the sender’s Transaction ID and your registered email.

Can I send mined assets to Pintu?

Yes, as long as that asset is available on Pintu. Make sure you send to the wallet address matching the one shown in Pintu — sending to the wrong address can permanently lose the asset.