Bank Account Verification Guide

Before withdrawing Rupiah, you need to register and verify your destination bank account. This guide covers why verification is needed, the requirements, how to register, processing time, and solutions if it fails.

1. Why Must a Bank Account Be Verified?

We verify bank accounts to make sure the withdrawal destination account truly belongs to you. This verification is also done to comply with applicable regulations.

2. Bank Account Requirements

An account eligible as a Rupiah withdrawal destination must meet these requirements:

• A personal conventional bank account (not a virtual account).
• The account has been active within the last 3 months.
• Not an e-Wallet virtual account number.
• The account holder’s name matches the name on your Pintu account.
• The holder’s name is written without punctuation such as periods, dashes, or commas. Example: “Sri A’in” is written as “Sri Ain”.

3. How to Register a Bank Account

You can register an account through the Withdraw menu:

1. On the Rupiah Withdrawal page, tap the Add Bank Account button at the bottom.
2. Fill in the form with your withdrawal destination details, then save.
3. We’ll send a notification once the account is verified and ready to use.

Besides the withdrawal menu, your list of destination accounts can also be accessed from the Account menu.

4. How Long Does Verification Take?

Bank account verification usually takes less than 10 minutes. However, queues can sometimes make the process longer.

If your account isn’t verified after more than 1×24 hours, contact our Customer Support and include:

• The email registered on Pintu
• The registered bank name
• The registered account number

5. Solutions If Your Account Is Rejected or Fails Verification

The most common cause is a mismatch between the account holder’s name and the name on your Pintu account. If they differ, the account is automatically rejected. Another cause is the account not meeting the requirements in section 2.

If your account already meets the requirements but still fails, or the rejection reason is unclear, contact our Customer Support and include:

• The email registered on Pintu
• The registered bank name
• The registered account number