Pintu Account Settings & Support: Phone Number, Username, & Email Verification

• How do I change my phone number at Pintu?
• Can I change my Pintu account username?
• Why didn’t I receive a verification email?
• Why doesn’t the verification link in my email work?
• Does Pintu have a call center or WhatsApp CS number?

How do I change my phone number at Pintu?

To change your phone number, follow these steps:

1. Open the Pintu app, go to the Account page.
2. Tap Request Change below your registered phone number.
3. Fill out the form: new number, reason for change, and supporting documents.
4. Take a selfie holding the ID used for account verification. Make sure the ID is clear and doesn’t cover your face.
5. Tap Continue, or Retake to redo the selfie.

Your request is processed within 2 business days. You’ll get a notification by email and in the Pintu app once done.

If you can’t log in, follow these steps:

1. Select Log in with Google.
2. Select your registered Google account.
3. Tap need help? at the bottom.
4. Select Lost or Change Number.
5. Enter the required details, then tap Submit Request.

Additional notes:

• If you’ve moved countries, make sure the new number matches your destination country.
• If you’ve lost access to your old number, attach a police lost report.
• If you’ve requested a number change in the last 6–12 months, a new request may not be processed.

Can I change my Pintu account username?

You can change your Pintu account username, but only once from the default username.

1. Tap the Account menu at the bottom of the screen.
2. Tap your name on the card at the top of the screen.
3. In the username field, tap the Change Username link.

Why didn’t I receive a verification email?

If you didn’t receive a verification email, try these steps:

1. Make sure the email you entered is correct.
2. Wait a moment, then refresh the page.
3. Check your spam folder — email providers sometimes flag it as spam.
4. Tap Resend Email if you still haven’t received it.

If you still haven’t received it after these steps, contact Pintu support via Live Chat or email [email protected].

Why doesn’t the verification link in my email work?

If the email verification link doesn’t work, tap Resend Email and try again.

If it still fails after a few tries, contact Pintu support via Live Chat or email [email protected].

Does Pintu have a call center or WhatsApp CS number?

No, currently Pintu only serves customers through Live Chat in the Pintu app and email at [email protected].