My Account

To change your registered phone number, follow the steps below:



<ol class="wp-block-list">
<li>Open the Pintu App, go to the Account page, then tap Request Change below your registered phone number.</li>



<li>Fill in the form that appears: your new number, the reason for the change, and upload supporting documents.</li>



<li>Take a selfie while holding the ID you used during account verification. Make sure the ID is clearly visible and doesn&#8217;t cover your face. Tap Continue, or Retake if you want to redo the selfie.</li>



<li>Your request will be processed within 2 business days.</li>



<li>Once complete, you&#8217;ll receive a notification via email and in the Pintu App.</li>
</ol>



If you can&#8217;t log in, follow these steps:



<ul class="wp-block-list">
<li>Select Sign in with Google.</li>



<li>Choose your registered Google account.</li>



<li>Tap the Need help? menu at the bottom.</li>



<li>Select Lost or Changed Number.</li>



<li>Enter the requested details, then select Submit Request.</li>



<li>The Pintu team will then process your number change request.</li>
</ul>



Additional notes:



<ul class="wp-block-list">
<li>If you move to another country, make sure your new number matches the destination country.</li>



<li>If you lose access to your old number, you must attach a police loss report.</li>



<li>If you&#8217;ve requested a number change within the last 6–12 months, a new request may not be processable.</li>
</ul>

How Do I Change My Phone Number on Pintu?

What is a Beneficial Owner?



A Beneficial Owner is the person who truly owns the funds in an account. They also benefit from the transactions made. This can be someone who:



<ul class="wp-block-list">
<li>Controls the account</li>



<li>Authorises transactions</li>



<li>Is the ultimate beneficiary</li>
</ul>



Even if their name isn&#8217;t on the account, they&#8217;re still the Beneficial Owner. This definition follows POJK No. 8 of 2023 and FATF standards.



Why does Pintu ask this?



It&#8217;s part of the verification required by OJK and PPATK. The goal is to ensure the funds in your account are used lawfully.



Why are you asked for your source of funds?



Your current employment status is homemaker, student, or unemployed. So, Pintu needs to understand where your funds come from. This is not a judgement. It&#8217;s a regulatory requirement for all users with a similar status.



Which sources of funds can you choose?



You can choose one of the following:



<ul class="wp-block-list">
<li>Savings — funds from your personal savings</li>



<li>Inheritance — funds you received from an inheritance</li>



<li>Spouse&#8217;s funds — funds from your husband or wife</li>



<li>Parent or child&#8217;s funds — funds from your parents or children</li>
</ul>



What is a Beneficial Owner declaration?



When you complete this step, you declare: &#8220;I am the Beneficial Owner of this account.&#8221; This statement is called a Beneficial Owner declaration. It is required by Indonesian financial regulations.



What if the funds aren&#8217;t yours?



Pintu can only be used to manage your own funds. If the funds fully belong to someone else, you can&#8217;t continue creating an account.



Is this information safe?



Yes. Your information is stored safely and securely. It&#8217;s only used for regulatory compliance, in line with Pintu&#8217;s Privacy Policy.

Beneficial Owner Information

As of November 2022, the value chart shows data from the last 6 months first. If your investment period goes beyond 1 year, the value chart will show the option to view data from the last 1 year.

Can I view the value chart from earlier period than just the last 6 months?

The Rupiah value shown on the chart is a mid price, the midpoint between buying and selling price. Final buying or selling price will be calculated when you&#8217;re making transactions, so it may differ from the price shown on the chart

How is the Rupiah value shown on the chart calculated?

Simply tap the 🔁 icon on top right corner of the asset&#8217;s Wallet page to view the chart in Rupiah value. Tap the 🔁 icon again to view chart in Token value.

How to view individual asset chart in Rupiah value?

Account value chart is a graphical aid you can use to monitor the value of your assets on Pintu. There are 2 kinds of account value chart:



<ul class="wp-block-list"><li>Total asset value chart, displays the value of all your assets on Pintu in Rupiah value. You can access this chart on the main page of Wallet menu.</li><li>Individual asset value chart, displays the value of each of your assets in Rupiah and Token value. You can access this chart on each asset&#8217;s Wallet page.</li></ul>

What is account value chart?

You can change your Pintu account username, but only limited to one time, from the default generated one to your chosen username.
Here are the steps to change your username:
1. Tap Account menu located on the bottom right of the screen.
2. Tap your name on the card located at the top of your screen.
3. On the username column, tap the Change Username link.

Can I change my Pintu account username?

The account holder name of the bank account you register must match the name registered on your Pintu account, otherwise the bank account will be rejected.

Why was my bank account rejected?

There are two possibilities if &#8220;Limit Exceeded&#8221; message appears when you try to log into your Pintu account.
First, you might have exceeded the limit for entering OTP/password. Other than that, you might have requested OTP too many times.
For cases where you exceed the limit for entering OTP/password, you can wait for 5 minutes retry inputting OTP/password.
For cases where you request OTP too many times, you can wait for 2 hours and retry inputting OTP.

Why can’t I Log into my Pintu Account and “Limit Exceeded” message appears?

If the owner of a Pintu account dies, heirs/family can contact our Customer Support team to claim the account and assets stored on Pintu.

How to take care of inheritance on Pintu?

If your device is lost or your Pintu app is deleted, you can log into your account using a new device or download the app again.
If you want to log into your Pintu account using the number you lost with your device, you can contact your service provider to get a new SIM card with the same number. If not, you can change the phone number linked to your Pintu account by contacting our Customer Support.
If your account was connected to Google Authenticator when you lost your device/Pintu App, you can find how to recover your account here.

How to Recover My Account If I Lost My Device/App?

Errors can occur because of too many OTP requests or input too many incorrect OTP.
Wait for 2 hours and re-do the login process again. Make sure the internet network that you use is stable to avoid errors reappear.

I tried to log in but the error “time limit” appears, what should I do

If you do not receive an OTP code via SMS when verifying your mobile number or logging into the Pintu app, please follow these steps:
1. Make sure the mobile number you entered is correct.
2. Wait a few moments for the OTP code to be sent to the registered mobile number.
3. Tap Resend OTP if you still have not received the OTP code.
If after these steps you still have not received an OTP code, please choose another channel option (WhatsApp) to send the code.
Notes:
Please also make sure that:
&#8211; Your SMS inbox is not full.
&#8211; Your mobile network is active and has a good/uninterrupted signal when sending the OTP code via SMS or contact our support team.

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