How long will it take for the funds I withdraw to enter the destination account?

The estimated processing time for Rupiah withdrawal from Pintu app to your bank account is 1√ó24 hours.

However, the withdrawal processing time is also affected by the bank‚Äôs operating hours. Each bank in Indonesia has different downtime hours, usually between 23:00 ‚Äď 05:00 WIB.

During downtime, you can still make withdrawals, but the funds will be processed after the bank’s system returns to normal.

Downtime Information and Estimated Withdrawal Processing Time by Bank:

BankDowntime (WIB)Withdrawal Amount per Transaction (Rp)Estimated Processing Time (Outside of downtime)
BCA22:00 ‚Äď 05:00Any15 minutes
Mandiri23:00 ‚Äď 04:00Any15 minutes
BRI23:45 ‚Äď 04:00Any15 minutes
BNI23:00 ‚Äď 03:00Any15 minutes
CIMB, Sinarmas23:00 ‚Äď 05:00‚Č•10.000 or ‚ȧ100.000.00015 minutes
CIMB21:00 ‚Äď 09:00>100.000.00015 minutes
Sinarmas14:00 ‚Äď 09:00>100.000.0002 hours
Other Banks23:00 ‚Äď 05:00‚ȧ100.000.00015 minutes
‚Č•250.000.0001-2 business days*

*For a faster process, it is recommended to split the withdrawal into multiple transactions.

If you have not received your withdrawal funds within the time stated above, please contact our Customer Support with mentioning the following information:

  • Email registered on Pintu
  • The withdrawal transaction ID
  • Name of the bank and bank account number for the withdrawal destination

Note:

  • Withdrawals may take longer if there is a long queue.

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