Rupiah Balance Withdrawal


<p>The standard withdrawal limit for each account is a maximum of IDR 500.000.000 (Five Hundred Million Rupiah) per day.</p>



<p>Below are the withdrawal limit details for each Pintu account type:</p>



<figure class="wp-block-table"><table class="has-fixed-layout"><thead><tr><th><strong>Account level</strong></th><th><strong>Account type</strong></th><th><strong>Withdrawal limit (in crypto)</strong></th><th><strong>Withdrawal limit (in IDR)</strong></th></tr></thead><tbody><tr><td><strong>1</strong></td><td>Basic KYC</td><td>Maximal IDR 500.000.000</td><td>Maximal IDR 500.000.000</td></tr><tr><td><strong>2</strong></td><td>Advanced KYC</td><td>Above IDR 500.000.000</td><td>Above IDR 500.000.000</td></tr></tbody></table></figure>



<h3 class="wp-block-heading joli-heading" id="requesting-a-withdrawal-limit-increase">Requesting a Withdrawal Limit Increase</h3>



<p>To request an increase in your withdrawal limit, please complete <a href="https://docs.google.com/forms/d/e/1FAIpQLSez3skSUIbm7dzk_7S9XXA1m5Fwf_iJo1NMDm7uldMx96Dt3w/viewform" target="_blank" rel="noreferrer noopener"><span style="text-decoration: underline;">this request form</span></a> and attach a bank statement issued within the last 90 days from the date of your request.</p>



<p>This document is required to ensure the accuracy of your customer profile data and to support the verification process and prevention of suspicious activities in the future.</p>



<p>Once your request is submitted, our team will review and verify it within 1&ndash;2 business days.</p>



<hr class="wp-block-separator has-alpha-channel-opacity">



<h3 class="wp-block-heading joli-heading" id="additional-information">Additional Information</h3>



<p>The limits above apply as your daily withdrawal limit.</p>



<p>If you make more than one withdrawal transaction in a single day, the total amount of all transactions will be counted toward your daily limit.</p>



<p>If you experience any issues or need further assistance, please contact Customer Support via Live Chat at <a href="https://pintu.co.id/" target="_blank" rel="noreferrer noopener">https://pintu.co.id/</a>.</p>


How to Increase My Withdrawal Limit

<p>The time required for bank account verification is less than 10 minutes. However, sometimes the verification queue may cause verification to take more time.</p>
<p>If the bank account you register hasn&rsquo;t been verified for more than 1&times;24 hours, you can contact our Customer Support and provide these information:</p>
<ul>
<li>The email registered on Pintu</li>
<li>The registered bank name</li>
<li>The registered bank account number</li>
</ul>


How much time needed to verify a bank account?

<p>The bank account that you register can&rsquo;t be verified because it doesn&rsquo;t meet the requirements for withdrawing Rupiah balance on Pintu (llink) or because other reasons.</p>
<p>If the account you register meets the requirements or the reason for the rejection is unclear, please contact our Customer Support and provide these information:</p>
<ul>
<li>The email registered on Pintu</li>
<li>The registered bank name</li>
<li>The registered bank account number</li>
</ul>


Why can’t my bank account be verified as a withdrawal destination?

<p>You can add a bank account on Pintu through the Withdraw menu.</p>
<p>On the Rupiah Withdrawal page, tap the <strong><span class="notion-enable-hover" data-token-index="1" data-reactroot="">Add Bank Account</span> </strong>button at the bottom of the page.</p>
<p>We will notify you when the bank you register has been verified.</p>


How do I register my bank account as a withdrawal destination?

<p>We verify bank accounts to ensure that the accounts are owned by our users, as well as complying with applicable regulations.</p>


Why do I have to verify my bank account in order to be able to withdraw Rupiah?

<p>Transactions for withdrawing Rupiah balances to bank accounts from Pintu are instant, but sometimes there are problems from the bank or problems with our system which can cause your transaction to be delayed and take longer to be processed.</p>
<p>If your withdrawal transaction exceeds <span class="notion-enable-hover" data-token-index="1">the <a href="https://pintu.co.id/en/faq/withdrawal-completion-time">processing time for disbursing your Rupiah balance at Pintu</a></span>, please contact our Customer Support and provide:</p>
<ul>
<li>The email you registered at Pintu</li>
<li>Rupiah balance disbursement transaction ID at Pintu</li>
<li>Bank name and bank account number to which the disbursement will be made</li>
</ul>


Why do withdrawals take a long time even though Pintu stated it’s instant?

<p>Error messages that appear when withdrawing Rupiah can be caused by network problems, using an unsupported version of the application, or problems with our system.</p>
<p>If you&rsquo;ve made sure there are no network problems, have updated you Pintu app to the latest version, but still receive an error message, please contact our Customer Support and provide these information:</p>
<ul>
<li>The email registered to Pintu</li>
<li>A screenshot of the error message</li>
</ul>


Why do I get an error message when confirming the withdrawal of my Rupiah balance and can’t make a withdrawal?

<p>Delays in Rupiah withdrawals may be caused by queueing transactions, problems with the bank system, or problems with Pintu&rsquo;s system.</p>
<p>If you don&rsquo;t receive Rupiah in your bank account in more than 1 business day, please contact our Customer Support and help us provide these information:</p>
<ul>
<li>The email you registered to Pintu</li>
<li>Rupiah withdrawal Transaction ID</li>
<li>The name of the bank and the account number of the destination bank</li>
</ul>


Why haven’t I received the withdrawn funds, while the transaction status on the Pintu app is stated successful?

<p>The following are the requirements for a bank account that can be registered as a destination for Rupiah withdrawals on Pintu:</p>
<ul>
<li>The registered account is a personal conventional bank account (not a virtual account).</li>
<li>The account is still active within the last 3 months.</li>
<li>The account is not an e-Wallet virtual account number.</li>
<li>The name of the bank account holder is the same as the name registered on the Pintu account.</li>
<li>The name of the account holder must be written without punctuation such as periods, dashes, commas, and others. Example: Sri A&rsquo;in must be written as Sri Ain.</li>
</ul>


What are the requirements for a bank account to be used for withdrawal purposes?

<p>For now, Pintu only supports Rupiah withdrawals to Indonesian bank accounts.</p>


Can I withdraw Rupiah to international bank accounts?


<p>For withdrawals over Rp250.000.000, it is recommended to split the amount into multiple transactions to speed up the process.</p>



<p>If the withdrawal is made during the bank&rsquo;s downtime, the funds will be processed once the bank&rsquo;s system is back to normal. Here are the downtime schedules for each bank:</p>



<figure class="wp-block-table"><table><tbody><tr><td><strong>Bank&nbsp;</strong></td><td><strong>Downtime (WIB)</strong></td></tr><tr><td>BCA</td><td>22:00 &ndash; 05:00</td></tr><tr><td>Mandiri</td><td>23:00 &ndash; 04:00</td></tr><tr><td>BRI</td><td>23:45 &ndash; 04:00</td></tr><tr><td>BNI</td><td>23:00 &ndash; 03:00</td></tr><tr><td>CIMB</td><td>21:00 &ndash; 09:00</td></tr><tr><td>Sinarmas</td><td>14:00 &ndash; 09:00</td></tr><tr><td>Other Banks</td><td>23:00 &ndash; 05:00</td></tr></tbody></table></figure>



<p>If you haven&rsquo;t received your withdrawal funds within 24 hours, please contact Pintu Customer Support with the following information:</p>



<ul class="wp-block-list">
<li>Email registered on Pintu</li>



<li>The withdrawal transaction ID</li>



<li>Name of the bank and bank account number for the withdrawal destination</li>
</ul>



<p>Note:<strong><br></strong>Withdrawals may take longer if there is a long queue.</p>



<p>If you want to know the full details about what are the minimum and maximum Rupiah withdrawal limits on Pintu, check out the information&nbsp;<a href="https://pintu.co.id/en/faq/max-withdraw-amount" target="_blank" rel="noreferrer noopener">here</a>.</p>


How long does it take to process Rupiah withdrawals?


<p>The estimated processing time for Rupiah withdrawal from Pintu app to your bank account is 1&times;24 hours.</p>



<p>However, the withdrawal processing time is also affected by the bank&rsquo;s operating hours. Each bank in Indonesia has different downtime hours, usually between 23:00 &ndash; 05:00 WIB.</p>



<p>During downtime, you can still make withdrawals, but the funds will be processed after the bank&rsquo;s system returns to normal.</p>



<p><strong>Downtime Information and Estimated Withdrawal Processing Time by Bank:</strong></p>



<figure class="wp-block-table"><table><tbody><tr><td><strong>Bank</strong></td><td><strong>Downtime (WIB)</strong></td><td><strong>Withdrawal Amount per Transaction (Rp)</strong></td><td><strong>Estimated Processing Time (Outside of downtime)</strong></td></tr><tr><td>BCA</td><td>22:00 &ndash; 06:00</td><td>Any</td><td>15 minutes</td></tr><tr><td>Mandiri</td><td>23:00 &ndash; 04:00</td><td>Any</td><td>15 minutes</td></tr><tr><td>BRI</td><td>23:00 &ndash; 04:00</td><td>Any</td><td>15 minutes</td></tr><tr><td>BNI</td><td>23:00 &ndash; 03:00</td><td>Any</td><td>15 minutes</td></tr><tr><td>CIMB, Sinarmas</td><td>23:00 &ndash; 05:00</td><td>&ge;10.000 or &le;100.000.000</td><td>15 minutes</td></tr><tr><td>CIMB</td><td>21:00 &ndash; 09:00</td><td>&gt;100.000.000</td><td>15 minutes</td></tr><tr><td>Sinarmas</td><td>14:00 &ndash; 09:00</td><td>&gt;100.000.000</td><td>2 hours</td></tr><tr><td rowspan="2">Other Banks</td><td rowspan="2">23:00 &ndash; 05:00</td><td>&le;100.000.000</td><td>15 minutes</td></tr><tr><td>&ge;250.000.000</td><td>1-2 business days*</td></tr></tbody></table></figure>



<p>*For a faster process, it is recommended to split the withdrawal into multiple transactions.</p>



<p>If you have not received your withdrawal funds within the time stated above, please contact our Customer Support with mentioning the following information:</p>



<ul class="wp-block-list">
<li>Email registered on Pintu</li>



<li>The withdrawal transaction ID</li>



<li>Name of the bank and bank account number for the withdrawal destination</li>
</ul>



<p><em><strong>Note:</strong> </em></p>



<ul class="wp-block-list">
<li><em>Withdrawals may take longer if there is a long queue.</em></li>
</ul>


How long will it take for the funds I withdraw to enter the destination account?


<h2 class="wp-block-heading joli-heading" id="withdrawal-limits"><strong>Withdrawal Limits</strong></h2>



<p>The minimum withdrawal amount is Rp50.000, with maximum limits as follows:</p>



<figure class="wp-block-table"><table><tbody><tr><td><strong>Bank</strong></td><td><strong>Limit per Transaction</strong></td></tr><tr><td>BCA<br>Mandiri<br>BNI<br>BRI<br>Permata<br>CIMB<br>Sahabat Sampoerna</td><td>Rp500.000.000</td></tr><tr><td>Others</td><td>Rp250.000.000</td></tr></tbody></table></figure>



<p>If you exceed the limit, your withdrawals will be rejected.</p>



<p>Note:<br>Collective leave or public holidays may also affect bank&rsquo;s operating hours.</p>



<h2 class="wp-block-heading joli-heading" id="estimated-withdrawal-processing-time"><strong>Estimated Withdrawal Processing Time</strong></h2>



<p>If you haven&rsquo;t received your withdrawal funds within 24 hours, please contact Pintu Customer Support with the following information:</p>



<ul class="wp-block-list">
<li>Email registered on Pintu</li>



<li>The withdrawal transaction ID</li>



<li>Name of the bank and bank account number for the withdrawal destination</li>
</ul>



<p>The Rupiah withdrawal process from Pintu to your bank account usually takes around 15 minutes.</p>



<p>For withdrawals over Rp250.000.000, it is recommended to split the amount into multiple transactions to speed up the process.</p>



<p>If the withdrawal is made during the bank&rsquo;s downtime, the funds will be processed once the bank&rsquo;s system is back to normal. Here are the downtime schedules for each bank:</p>



<figure class="wp-block-table"><table><tbody><tr><td><strong>Bank&nbsp;</strong></td><td><strong>Downtime (WIB)</strong></td></tr><tr><td>BCA</td><td>22:00 &ndash; 06:00</td></tr><tr><td>Mandiri</td><td>23:00 &ndash; 04:00</td></tr><tr><td>BRI</td><td>23:00 &ndash; 04:00</td></tr><tr><td>BNI</td><td>23:00 &ndash; 03:00</td></tr><tr><td>CIMB</td><td>21:00 &ndash; 09:00</td></tr><tr><td>Sahabat Sampoerna</td><td>24:00 &ndash; 09:00</td></tr><tr><td>Other Banks</td><td>23:00 &ndash; 05:00</td></tr></tbody></table></figure>



<p>Note:<br>Withdrawals may take longer if there is a long queue.</p>


About Rupiah Withdrawals on Pintu: Limits and Processing Time


<p>You can withdraw your Rupiah balance on Pintu to your bank account. However, for security reasons, your bank account must be verified first. For more information on bank account verification, please find out <strong><a href="https://pintu.co.id/faq/bagaimana-cara-mendaftarkan-rekening-bank">here</a></strong>.</p>



<p>If your bank account has been verified, here are the steps to withdraw Rupiah balance to your bank account.</p>



<h2 class="wp-block-heading joli-heading" id="step-1-go-to-the-withdraw-menu">Step 1 &ndash; Go to the Withdraw menu</h2>



<p>There are two ways you can access the Withdraw menu.</p>



<ul class="wp-block-list">
<li>First, you can tap the <strong>Withdraw</strong> button located on the Home page.</li>



<li>Second, you can enter the Wallet menu, tap the Rupiah wallet, then tap the <strong>Withdraw</strong> button.</li>
</ul>


<div class="wp-block-image">
<figure class="aligncenter size-full is-resized"><img loading="lazy" decoding="async" src="https://blog.pintu.co.id/wp-content/uploads/2023/06/01-Menu-Tarik.png" alt="" class="wp-image-33306" width="318" height="600" srcset="https://blog.pintu.co.id/wp-content/uploads/2023/06/01-Menu-Tarik.png 424w, https://blog.pintu.co.id/wp-content/uploads/2023/06/01-Menu-Tarik-159x300.png 159w" sizes="auto, (max-width: 318px) 100vw, 318px"></figure></div>


<h2 class="wp-block-heading joli-heading" id="step-2-choose-the-withdrawal-destination-bank-account">Step 2 &ndash; Choose the withdrawal destination bank account</h2>



<p>Choose the bank account that we have verified as the destination for Rupiah withdrawal.</p>


<div class="wp-block-image">
<figure class="aligncenter size-full"><img loading="lazy" decoding="async" width="296" height="640" src="https://blog.pintu.co.id/wp-content/uploads/2024/01/blog-wd-fiat-list-Medium-1.jpeg" alt="" class="wp-image-63542" srcset="https://blog.pintu.co.id/wp-content/uploads/2024/01/blog-wd-fiat-list-Medium-1.jpeg 296w, https://blog.pintu.co.id/wp-content/uploads/2024/01/blog-wd-fiat-list-Medium-1-139x300.jpeg 139w" sizes="auto, (max-width: 296px) 100vw, 296px"></figure></div>


<h2 class="wp-block-heading joli-heading" id="step-3-input-the-rupiah-amount-you-want-to-withdraw">Step 3 &ndash; Input the Rupiah amount you want to withdraw</h2>



<p>Enter of Rupiah amount you want to withdraw.</p>


<div class="wp-block-image">
<figure class="aligncenter size-full is-resized"><img loading="lazy" decoding="async" src="https://blog.pintu.co.id/wp-content/uploads/2023/06/03-Masukan-Nominal.png" alt="" class="wp-image-33308" width="318" height="600" srcset="https://blog.pintu.co.id/wp-content/uploads/2023/06/03-Masukan-Nominal.png 424w, https://blog.pintu.co.id/wp-content/uploads/2023/06/03-Masukan-Nominal-159x300.png 159w" sizes="auto, (max-width: 318px) 100vw, 318px"></figure></div>


<h2 class="wp-block-heading joli-heading" id="step-4-confirm-withdrawal">Step 4 &ndash; Confirm withdrawal</h2>



<p>Check the details of the withdrawal transaction. If all information is correct, confirm the withdrawal transaction by tapping the <strong>Withdraw Now</strong> button.</p>



<p>We will send a notification after we send the money to your bank account.</p>


<div class="wp-block-image">
<figure class="aligncenter size-full is-resized"><img loading="lazy" decoding="async" src="https://blog.pintu.co.id/wp-content/uploads/2023/06/04-Konfirmasi-2.png" alt="" class="wp-image-33309" width="318" height="600" srcset="https://blog.pintu.co.id/wp-content/uploads/2023/06/04-Konfirmasi-2.png 424w, https://blog.pintu.co.id/wp-content/uploads/2023/06/04-Konfirmasi-2-159x300.png 159w" sizes="auto, (max-width: 318px) 100vw, 318px"></figure></div>


<h3 class="wp-block-heading joli-heading" id="notes">Notes:</h3>



<ul class="wp-block-list">
<li>Pintu charges a flat withdrawal fee of Rp4.500/transaction.</li>



<li>Withdrawal transactions are generally instant, but there are exceptions for some destination banks.</li>
</ul>


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