Account Verification (KYC) at Pintu: Requirements, Steps, & Common Issues

• What identity documents can I use for KYC?
• How do I complete account verification (KYC) at Pintu?
• How long does the KYC process take?
• Can I do KYC in the Pintu app instead of on web?
• Can I do KYC for Pintu Futures on web?
• Why am I always asked to retake my KYC photo?
• I’ve verified my account but I’m asked to verify again, what should I do?
• I keep failing KYC, can CS help manually?
• What if there’s a name typo in my bank account or KYC?

What identity documents can I use for KYC?

The document needed depends on your citizenship:

• Indonesian citizens (WNI): E-KTP only. Passport, driver’s license, or other ID cards aren’t accepted.
• Foreign citizens (WNA): Passport plus KITAS/KITAP, or ID card from your home country.

How do I complete account verification (KYC) at Pintu?

Follow these steps to start account verification:

1. Open the Pintu app, then tap Account → Verify Account.
2. Tap Start Verification.
3. Enter your phone number and identity document.
4. Make sure all data is correct, then submit.

You can also start this process from the Pintu or Pintu Pro homepage. The Pintu team verifies your data within 24 hours max.

Once verified, you’ll unlock full Pintu features: instant crypto trading, fee-free transfers between Pintu users, and Rupiah withdrawals to any Indonesian bank.

How long does the KYC process take?

Verification takes at least 10 minutes and up to 24 hours.

This applies during working hours, daily from 08:00–23:59 WIB.

Can I do KYC in the Pintu app instead of on web?

Yes, you can complete KYC through the Pintu app or Pintu Pro Web.

Both methods sync your verification status.

Can I do KYC for Pintu Futures on web?

KYC for Pintu Futures is now available on Web.

You can complete verification via the Pintu app or Pintu Pro Web, before accessing futures trading.

Why am I always asked to retake my KYC photo?

Besides a clear selfie and ID photo, make sure your input data matches your ID exactly.

If your photo is clear and data is correct but verification still fails, contact Pintu support via Live Chat or email [email protected].

I’ve verified my account but I’m asked to verify again, what should I do?

First, make sure the re-verification request isn’t actually a request to update your data — double-check the details of the verification request, since Pintu may genuinely need updated information from you (e.g., an expired ID or other outdated data).

If you’ve confirmed your data is already up to date and the re-verification message still appears, contact us via Pintu Live Chat or email [email protected].

I keep failing KYC, can CS help manually?

If you keep failing KYC, contact Pintu support via Live Chat or email [email protected].

What if there’s a name typo in my bank account or KYC?

Contact the Pintu team via Live Chat or email [email protected].

Our team will whitelist your account, so you can still deposit via BCA or BRI Virtual Account with that bank account.