The estimated processing time for Rupiah withdrawal from Pintu app to your bank account is 1×24 hours.
However, the withdrawal processing time is also affected by the bank’s operating hours. Each bank in Indonesia has different downtime hours, usually between 23:00 – 05:00 WIB.
During downtime, you can still make withdrawals, but the funds will be processed after the bank’s system returns to normal.
Downtime Information and Estimated Withdrawal Processing Time by Bank:
| Bank | Downtime (WIB) | Withdrawal Amount per Transaction (Rp) | Estimated Processing Time (Outside of downtime) |
| BCA | 22:00 – 06:00 | Any | 15 minutes |
| Mandiri | 23:00 – 04:00 | Any | 15 minutes |
| BRI | 23:00 – 04:00 | Any | 15 minutes |
| BNI | 23:00 – 03:00 | Any | 15 minutes |
| CIMB, Sinarmas | 23:00 – 05:00 | ≥10.000 or ≤100.000.000 | 15 minutes |
| CIMB | 21:00 – 09:00 | >100.000.000 | 15 minutes |
| Sinarmas | 14:00 – 09:00 | >100.000.000 | 2 hours |
| Other Banks | 23:00 – 05:00 | ≤100.000.000 | 15 minutes |
| ≥250.000.000 | 1-2 business days* |
*For a faster process, it is recommended to split the withdrawal into multiple transactions.
If you have not received your withdrawal funds within the time stated above, please contact our Customer Support with mentioning the following information:
Note: