For withdrawals over Rp250.000.000, it is recommended to split the amount into multiple transactions to speed up the process.
If the withdrawal is made during the bank’s downtime, the funds will be processed once the bank’s system is back to normal. Here are the downtime schedules for each bank:
| Bank | Downtime (WIB) |
| BCA | 22:00 – 05:00 |
| Mandiri | 23:00 – 04:00 |
| BRI | 23:45 – 04:00 |
| BNI | 23:00 – 03:00 |
| CIMB | 21:00 – 09:00 |
| Sinarmas | 14:00 – 09:00 |
| Other Banks | 23:00 – 05:00 |
If you haven’t received your withdrawal funds within 24 hours, please contact Pintu Customer Support with the following information:
Note:
Withdrawals may take longer if there is a long queue.
If you want to know the full details about what are the minimum and maximum Rupiah withdrawal limits on Pintu, check out the information here.