General Pro Info


<h3 class="wp-block-heading">How do I move funds from Pintu to Pintu Pro?</h3>



<p>You can top up your Pintu Pro balance by transferring from Pintu, instantly and free of charge.</p>



<ol class="wp-block-list">
<li>Tap the <strong>Transfer</strong> button on the Pintu Pro home page.</li>



<li>Enter the amount you want to transfer.</li>



<li>Tap the <strong>Transfer</strong> button.</li>
</ol>



<h3 class="wp-block-heading">Is there a fee to move assets?</h3>



<p>You only need to pay the <strong>on-chain gas fee</strong> based on the network used. If there&#8217;s an additional fee, it&#8217;ll be clearly shown before you confirm the transfer.</p>



<h3 class="wp-block-heading">How much can I send between my Pintu and Pintu Pro accounts, and is there a fee?</h3>



<p>There&#8217;s no limit on the amount you can transfer between your accounts. This transfer is also <strong>free of charge</strong> and <strong>instant</strong>.</p>


Transferring Funds and Assets (Pintu and Pintu Pro)


<h3 class="wp-block-heading">How to receive funds on-chain at Pintu Pro</h3>



<ol class="wp-block-list">
<li>Go to the <strong>Wallet</strong> menu at the bottom of the screen, then tap <strong>Receive</strong>.</li>



<li>Select the crypto asset you want to receive into your wallet.</li>



<li>Select the network you want to use to receive the crypto asset.</li>



<li>Get your username or wallet address. To receive from other Pintu users, use your Pintu account username. To receive via blockchain, use the wallet address matching the network Pintu provides (make sure the sender uses the same network).</li>



<li>Tap <strong>Share</strong> or <strong>Copy</strong> to send your username/wallet address to the sender.</li>
</ol>



<p>Notes:</p>



<ul class="wp-block-list">
<li>For receiving assets via the <strong>BEP-2</strong> network specifically, make sure the sender includes the <strong>MEMO</strong> shown on the Receive page as an additional identifier.</li>



<li>Make sure the sender enters the wallet address matching what&#8217;s shown on your Receive page — entering the wrong wallet address can permanently lose the asset.</li>
</ul>



<h3 class="wp-block-heading">How do I send crypto assets on Pintu Pro?</h3>



<ol class="wp-block-list">
<li>Open the Pintu Pro home page, then go to the <strong>Wallet</strong> page.</li>



<li>There are 2 ways to send a crypto asset:
<ul class="wp-block-list">
<li>Tap the <strong>Send</strong> button on the Wallet page, then select the asset you want to send. Or,</li>



<li>Tap directly on the crypto asset you want to send, then press <strong>Send</strong>.</li>
</ul>
</li>



<li>Enter the recipient&#8217;s username or wallet address in the <strong>Send To</strong> field:
<ul class="wp-block-list">
<li>For other Pintu users, just enter the recipient&#8217;s Pintu account <strong>username</strong>.</li>



<li>For blockchain, enter the destination <strong>wallet address</strong>.</li>
</ul>
</li>



<li>Select the appropriate network and enter the amount of crypto to send. Make sure the selected network is correct, so the asset isn&#8217;t lost.</li>



<li>Review the transaction details before proceeding — crypto transactions are final and can&#8217;t be canceled. If everything&#8217;s correct, tap <strong>Continue</strong>, then tap <strong>Confirm</strong>.</li>
</ol>



<p>You&#8217;ll get a notification once the transfer is successfully processed.</p>


Sending/Receiving Crypto Assets at Pintu Pro


<ul class="wp-block-list">
<li><a href="#howtobuysellpintupro" target="_blank" rel="noreferrer noopener">How do I buy/sell on Pintu Pro?</a></li>



<li><a href="#tradingfeeprospot" target="_blank" rel="noreferrer noopener">What&#8217;s the trading fee on Pintu Pro Spot?</a></li>



<li><a href="#tradinglimitpintupro" target="_blank" rel="noreferrer noopener">Is there a trading limit on Pintu Pro?</a></li>
</ul>



<h3 class="wp-block-heading" id="howtobuysellpintupro">How do I buy/sell on Pintu Pro?</h3>



<ol class="wp-block-list">
<li>Click the <strong>Market</strong> page you want via the Homepage or Markets. You can also go to the <strong>Trade</strong> tab to start trading on Pintu Pro.</li>



<li>Choose your trading method based on the execution type you want:
<ul class="wp-block-list">
<li><strong>Market Order</strong>: to place a buy/sell order based on the current market price.</li>



<li><strong>Limit Order</strong>: to place a buy/sell order based on a specific price.</li>
</ul>
</li>



<li>Enter your desired amount (or use the % slider below the form).</li>



<li>Review the order details before placing it. Remember, a Market Order fills immediately and can&#8217;t be canceled.</li>
</ol>



<p>If you want to trade via <strong>Pintu Pro Web</strong>, you can log in directly to Pintu web, enter your 2FA, and select the coin you want to trade.</p>



<h3 class="wp-block-heading" id="tradingfeeprospot">What&#8217;s the trading fee on Pintu Pro Spot?</h3>



<p>The standard trading fee on Pintu Pro Spot is as follows:</p>



<figure class="wp-block-table"><table class="has-fixed-layout"><thead><tr><th>Type</th><th>Trading Fee (Buy/Sell)</th><th>Tax Fee Buy (VAT)</th><th>Tax Fee Sell (Income Tax Art. 22)</th><th>CFX Fee</th></tr></thead><tbody><tr><td>Maker</td><td>0.12%</td><td>0%</td><td>0.21%</td><td>0.0111%</td></tr><tr><td>Taker</td><td>0.17%</td><td>0%</td><td>0.21%</td><td>0.0111%</td></tr></tbody></table></figure>



<p>Trading fees on Pintu Pro Spot can change anytime, e.g. due to promos or other changes.</p>



<h3 class="wp-block-heading" id="tradinglimitpintupro">Is there a trading limit on Pintu Pro?</h3>



<p>The minimum and maximum amounts per buy/sell transaction vary by asset. The maximum applies per transaction — there&#8217;s no daily maximum for buying/selling.</p>



<p>Example limits per transaction for select assets:</p>



<figure class="wp-block-table"><table class="has-fixed-layout"><thead><tr><th>Asset</th><th>Minimum</th><th>Maximum</th></tr></thead><tbody><tr><td>USDT</td><td>Rp10,000</td><td>Rp1,600,000,000</td></tr><tr><td>BTC</td><td>Rp10,000</td><td>Rp500,000,000</td></tr><tr><td>ETH</td><td>Rp10,000</td><td>Rp425,000,000</td></tr><tr><td>SOL</td><td>Rp10,000</td><td>Rp275,000,000</td></tr><tr><td>BNB</td><td>Rp10,000</td><td>Rp90,000,000</td></tr><tr><td>PTU</td><td>Rp10,000</td><td>Rp225,000,000</td></tr></tbody></table></figure>



<p><em>Note: minimum and maximum amounts per transaction can change anytime, based on market availability.</em></p>






Spot Trading at Pintu Pro


<h3 class="wp-block-heading">Can Pintu Pro be used outside Indonesia?</h3>



<p>Pintu Pro is <strong>only officially available in Indonesia</strong>. That said, you can still access Pintu Pro from outside Indonesia, as long as you&#8217;ve downloaded the Pintu app on your device and have a verified account.</p>



<h3 class="wp-block-heading">Is the Pintu Pro wallet address the same as the Pintu wallet address?</h3>



<p>Yes, you have the same wallet address between Pintu and Pintu Pro, based on the token and network you select. Funds will be deposited to your desired Receive Wallet.</p>


Pintu Pro Regional Availability & Wallet Address


<ul class="wp-block-list">
<li><a href="#differencepintuproandpintu" target="_blank" rel="noreferrer noopener">What&#8217;s the difference between Pintu Pro and Pintu?</a></li>



<li><a href="#featurespintupro" target="_blank" rel="noreferrer noopener">What features are available on Pintu Pro?</a></li>



<li><a href="#newaccountneeded" target="_blank" rel="noreferrer noopener">Do I need to create a new account for Pintu Pro?</a></li>



<li><a href="#howtoopenpintupro" target="_blank" rel="noreferrer noopener">How do I open Pintu Pro in the Pintu app?</a></li>



<li><a href="#howtogobacktopintu" target="_blank" rel="noreferrer noopener">How do I go back to the Pintu app from Pintu Pro?</a></li>



<li><a href="#safeandregulatedpintupro" target="_blank" rel="noreferrer noopener">Is Pintu Pro safe and regulated like Pintu?</a></li>



<li><a href="#feediscountlargetrades" target="_blank" rel="noreferrer noopener">Is there a fee discount for large trades?</a></li>



<li><a href="#resetmfapintupro" target="_blank" rel="noreferrer noopener">Do I need to reset Multi-Factor Authentication on Pintu Pro?</a></li>
</ul>



<h3 class="wp-block-heading">What&#8217;s the difference between Pintu Pro and Pintu?</h3>



<p>With Pintu Pro, you get extra benefits and features not available in regular Pintu. Pintu Pro has <strong>deep liquidity</strong>, <strong>low trading fees</strong>, and fast <strong>order execution</strong>.</p>



<p>Feature-wise, Pintu Pro has more advanced order executions, an order book, advanced charts, portfolio management charts, and more. All packed into a user-friendly interface.</p>



<p>With Pintu Pro, your trading activity can improve, making it easier to apply various trading strategies or technical analysis.</p>



<h3 class="wp-block-heading">What features are available on Pintu Pro?</h3>



<p>Pintu Pro is available via the Pintu app and web desktop, bringing a new trading experience with these trading tools:</p>



<ul class="wp-block-list">
<li><strong>Various Order Types</strong> — use advanced order types like Post Only, Good-Till-Canceled (GTC), Immediate-or-Cancel (IOC), and Fill-or-Kill (FOK).</li>



<li><strong>Detailed Price Charts</strong> — analyze price movements and make strategic decisions with comprehensive charting tools.</li>



<li><strong>Portfolio Management</strong> — optimize your portfolio by tracking its movement via asset value charts.</li>



<li><strong>All-in-One Dashboard Display</strong> (Web version only) — access Pro Wallet history, asset allocation, trading summary, market, and latest news via a comprehensive dashboard.</li>
</ul>



<h3 class="wp-block-heading">Do I need to create a new account for Pintu Pro?</h3>



<p>No. A new account isn&#8217;t needed if you&#8217;re already a Pintu user.</p>



<p>Pintu Pro is a feature available within the Pintu app. You can access Pintu Pro via the switcher button in the top-left corner of the main page.</p>



<p>You can register an account by clicking the <strong>Login</strong> or <strong>Register</strong> button on the Home page or Account page.</p>



<h3 class="wp-block-heading">How do I open Pintu Pro in the Pintu app?</h3>



<p>There are 2 ways to access Pintu Pro:</p>



<ol class="wp-block-list">
<li>On the Home page, click the Pintu toggle arrow in the top-left corner, then select the <strong>Pintu Pro</strong> option.</li>



<li>On the Account page, click the banner to access Pintu Pro.</li>
</ol>



<h3 class="wp-block-heading">How do I go back to the Pintu app from Pintu Pro?</h3>



<p>There are 2 ways to go back to Pintu:</p>



<ol class="wp-block-list">
<li>On the Home page, click the Pintu toggle arrow in the top-left corner, then select the <strong>Pintu</strong> option.</li>



<li>On the Account page, click the banner to access Pintu.</li>
</ol>



<h3 class="wp-block-heading">Is Pintu Pro safe and regulated like Pintu?</h3>



<p>Yes, Pintu Pro is regulated just like Pintu. Pintu Pro has the same level of security as Pintu.</p>



<p>Pintu will notify you if anything undesirable happens to Pintu Pro, so you can withdraw your balance to a bank or external wallet. Pintu also fulfills its obligations to users under applicable government regulations, referring to Pintu&#8217;s applicable Terms &amp; Conditions.</p>



<h3 class="wp-block-heading">Is there a fee discount when trading large amounts?</h3>



<p>Currently, Pintu Pro <strong>doesn&#8217;t</strong> offer a fee discount for large transactions.</p>



<h3 class="wp-block-heading">Do I need to set up Multi-Factor Authentication again on Pintu Pro?</h3>



<p>No need. Pintu and Pintu Pro are connected — if you&#8217;ve already enabled Multi-Factor Authentication on Pintu, you don&#8217;t need to enable it again on Pintu Pro.</p>



<p>It&#8217;s still recommended to enable Multi-Factor Authentication to keep your Pintu account secure.</p>


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