<ul>
<li>Blockchain transactions require settlement time, make sure to wait for the fair time needed (30 minutes for BTC, 5-10 minutes for other assets).</li>
<li>When the time has passed and you haven't received the crypto, please contact our support team with your transaction ID attached.</li>
</ul>

I sent crypto from another wallet/exchange to Pintu, but the balance in Pintu did not increase/haven't received the crypto.. What should I do?

<ul>
<li>If you sent your address on Pintu correctly but forgot to put MEMO, contact our support team and include a transaction ID that can be tracked on the blockchain explorer.</li>
<li>If you send to the correct address but you enter the wrong MEMO, we cannot return the asset.</li>
</ul>

I didn't enter the correct MEMO when sending a BNB or IDRTB to Pintu, can I get the asset back?

Yes, BNB or IDRTB requires a memo other than the wallet address as an identifier to receive tokens.

Does receiving BNB or IDRTB tokens require MEMO?

For now it's the same, but we can't guarantee the address will stay the same. Make sure to always provide the latest address in accordance with the crypto that will be received.

Do cryptos on one blockchain platform have the same address (i.e. IDRT, USDT, and ETH on the same platform, ERC20)?

CAN NOT. Please only send assets to the address that matches the name. For example: don't send Tether (USDT) to Ethereum (ETH) addresses to avoid failing to receive assets.

Can I receive ERC20 assets other than assets listed in Pintu?

Click the wallet menu → click on the crypto you will receive → click accept, there will be your crypto wallet address (along with Memo for each BEP2 asset).
Make sure KYC is verified before opening the wallet address.

Where can I found my wallet address in Pintu?

Cara Menerima Rupiah

You can receive Rupiah Token (IDRT) from various blockchain networks. Pintu will convert IDRT into Rupiah balance in your wallet automatically.
Follow these three simple steps to receive IDRT in Pintu:
<h3>Step 1 - Click the Receive Rupiah Button</h3>
Click the receive Rupiah button on the Rupiah card on the home page or on the Rupiah wallet in the wallet menu.
<img class="size-medium wp-image-2683" src="https://blog.pintu.co.id/wp-content/uploads/2020/06/klik-receive-300x296.jpg" alt="" width="300" height="296" />
&nbsp;
<h3>Step 2 - Select the Blockchain Platform</h3>
Select the same blockchain network used by the sender:
<ul>
<li>Select Ethereum Blockchain to receive IDRT (ERC-20).</li>
<li>Select Binance Chain to receive IDRTB (BEP-2).</li>
<li>Select Luniverse Blockchain to receive IDRTL.</li>
</ul>
&nbsp;
<img class="size-medium wp-image-2684" src="https://blog.pintu.co.id/wp-content/uploads/2020/06/pilih-block-300x296.jpg" alt="" width="300" height="296" />
WARNING: Selecting a different blockchain from the one sender used will result in the IDRT being sent being permanently lost.
<h3>Step 3 - Give the Sender Your Wallet Address and MEMO (If Using Binance Chain)</h3>
We will display a wallet address (in a unique alphanumeric number of up to dozens of characters) that you can copy and send to the sender.
We also provide a wallet address in the form of a QR code so that the sender can scan it easily.
We will notify you if you have received funds in your wallet.
<img class="alignnone size-medium wp-image-2685" src="https://blog.pintu.co.id/wp-content/uploads/2020/06/address-300x296.jpg" alt="" width="300" height="296" />
&nbsp;
*) Note:
Make sure the sender provides MEMO if you receive IDRT from Binance Chain (IDRTB,BEP-2). This MEMO is important so that Pintu knows that the transaction was addressed to you. The IDRTB sent without MEMO will be lost permanently.

Menerima Crypto

Saya mengirim crypto dari wallet/exchange lain ke Pintu, namun saldo Pintu tidak kunjung bertambah / tidak ada transaksi masuk. Apa yang harus dilakukan?

Saya tidak memasukan MEMO yang benar ketika mengirim BNB atau IDRTB ke Pintu, apakah saya bisa mendapatkan aset tersebut kembali?

Kapan saya perlu menggunakan MEMO?

Apakah crypto yang berada dalam satu platform blockchain memiliki address yang sama (contoh IDRT, USDT, dan ETH yang ada di platform yang sama yaitu ERC20)?

Apakah saya bisa menerima aset ERC20 selain aset yang terdaftar di Pintu?

Bagaimana Cara Mengakses Address Wallet di Pintu?

Menerima Rupiah dalam bentuk IDRT

Tidak menemukan yang kamu cari?