Can I change my phone number used to receive OTP?
Yes, you can.
To change your phone number, please follow these steps:
- Open the Pintu app, then go to the Pintu Account page and click “Request Change” just below the currently registered phone number.
Note: If you encounter issues during login, “Request Change” is available on the OTP verification page. - A submission form will appear. Enter the new phone number along with the reason for the change.
- Take a selfie holding the ID used during account verification (make sure the ID is clearly visible and does not cover your face), and click “Continue.”
- Alternatively, click “Retake” if you want to take another selfie.
- Pintu’s customer service will then review the submission, and the process will continue via email with an estimated time of 1 calendar day.
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